Student Support and Useful Contacts
Training Masters provides students with access to academic, administrative, digital and wellbeing support throughout their studies. Student Services is the main point of contact if you are unsure where to obtain assistance.
Academic and Administrative Support
For questions about your subjects, learning activities or assessments, speak with your trainer/assessor.
For enrolment, timetable, forms, student records, course administration, support services or general enquiries, contact Student Services. Where required, Student Services may refer your matter to the Academic Manager or another appropriate staff member.
Students are encouraged to ask for help early if a problem is affecting their studies.
Information Technology and Digital Support
Students need regular access to a suitable laptop or desktop computer, reliable internet, a current web browser, PDF-reading and office-productivity software, and their Training Masters email and eLearning accounts.
Training Masters provides access to computer facilities, Wi-Fi, eLearning resources and relevant course software and equipment where applicable.
If you experience technology or eLearning difficulties that affect your participation or assessment, contact Student Services as soon as possible. Course-specific technology requirements are provided in the relevant course information.
Keeping Your Contact Details Current
International students must keep their Australian contact details current.
While studying with Training Masters, you must notify Student Services within seven days if you change :
residential address;
mobile number;
email address; or
emergency contact details
Please use the approved Change of Contact Details Form available from Student Services or the Training Masters website and keep confirmation of your submission.
Personal and Wellbeing Support
If personal circumstances, stress, anxiety, health concerns or other difficulties are affecting your studies, you may request a confidential discussion with Student Services.
Training Masters may provide general support, discuss appropriate study arrangements and refer you to suitable external health, counselling, legal, community or wellbeing services where required.
Training Masters is not a medical, counselling or crisis service. External organisations operate independently and their eligibility requirements, availability and fees may vary.
Important External Support
Emergency – Police, Fire or Ambulance: 000
For immediate or life-threatening emergencies.
Lifeline: 13 11 14
24-hour crisis support.
Healthdirect: 1800 022 222
24-hour health information and nurse advice.
1800RESPECT: 1800 737 732
Domestic, family and sexual violence support.
Translating and Interpreting Service (TIS National): 131 450
Interpreting assistance.
Students may also access current information and assistance through:
Study Australia and Study NSW;
Fair Work Ombudsman;
Commonwealth Ombudsman – International Student Complaints;
Department of Home Affairs and VEVO;
Tuition Protection Service (TPS); and
International Student Legal Service NSW.